INSPIRE/ EMPATHIZE/ EXPLORE
When I found a problem, I always wonder how people interact with. Does anyone have the same issue? How people usually receive and react? Do they ignore it or have alternative solutions? Interviewing and Researching are the best ways to help me gain the empathic understandings of the problem. Listening to the users and dissecting their pain points to understand the user truly need is the most important part to get inspirations.
AIM THE TARGET
After I put together my insight and research, I start to analysis my observations. I always look for the target object of this problem. The target object can be user, place or item. How many group of object involve in? What particular factors they have? Defining the target object is my pivot of problem solving.
CONNECT THE TARGETS
Once I have target objects, I start to connect their relationship. In my experience, a lot of problems come from incomplete connection between the target objects. Adding , repairing, strengthening the connections between the target objects are the ideas of how I solve to problems.
DECONSTRUCT THE COMPLICATED PROBLEM
When I receive a complicated issue, the first thing I do is to analysis it in different aspects and deconstruct the huge problem to be several small issues. It helps me to simplify the problem, eliminate the noise and save the time.
DISTILL THE GOODS
I believe in design thinking is not a linear process. These processes can be switched, directed concurrently or repeated under any circumstance. Every iterative process based on the foundation I made distills the better result to the core value.